Offering gift cards as a return option is an effective way to retain revenue while giving customers a quick and flexible resolution. With REX – Returns & Exchange, you can easily issue gift cards directly from an active return request.

Steps to Create a Gift Card in REX :

1. Open REX
2. Go to Return Requests Section
3. Go to Active Return Tab
4. Click on More Actions button
5. Select Giftcard
6. Select options according to your preference and click Create Giftcard.

What Happens Next?

• A gift card is created and linked to the customer

• The customer can use the gift card for future purchases

• Gift card details are visible within the return request for easy tracking

Why Offer Gift Cards for Returns?

Using gift cards through REX – Returns & Exchange allows you to:

• Retain revenue within your store

• Provide faster return resolutions

• Encourage repeat purchases

• Improve overall customer satisfaction

Gift cards help turn returns into repeat sales—making them a win-win for both merchants and customers.