Q1 — Can I add multiple accounts for the same courier ?
Yes. Go to Settings → Logistics and add a new account for the same courier. Name each account descriptively for easy selection.

Q2 — Can customers request return for multiple items in the same order ?
Yes. The form supports selecting multiple items and quantities from a single order.

Q3 — How are refunds processed ?
You can choose to refund to the original payment method, issue store credit, or create a gift card. Refunds to payment methods may require manual action in Shopify depending on your gateway.

Q4 — Can I restrict returns for specific products ?
 Yes. Use product or order tags to exclude items from returns in Settings → Return Rules.

Q5 — How does auto language detection work ?
The app reads the visitor’s browser language and displays matching language labels/messages if translations exist; otherwise it shows the default language.

Q6 — Can I customize the front page and emails ?
Yes. You can change all front-page text, form fields, email templates, and labels from the Settings panels.

Q7 — What happens if I decline a request — can the customer resubmit ?
 There is a setting that controls whether declined customers may resubmit. You can enable or disable resubmission in Settings.

Q8 — Will the app automatically sync with Shopify orders/inventory ?
Yes — orders and product/variant data are synced. If you create an exchange order, the app can create the replacement order or draft it in Shopify and adjust inventory accordingly.

Q9 — Are tracking numbers created automatically ?
 When you generate a shipment from the app (and the courier API supports label generation), a tracking number will be created and linked to the return request.

Q10 — How Customers can get Order Label for Return Parcel ?
Label will be printed & pasted on the Package by the Logistics themselves.

Q11 — Can I add restocking fees ?
 Yes. Configure restocking fees or deductions in Shopify Settings → Return Policy → Manage Return Rules. The refund amount will factor in configured deductions.

Q12 — Where can I see a history of actions for a return ?
Open any Return Order in Shopify Orders to see a full activity log: approvals, shipments, notes, admin actions, and notifications sent.

Q13 — Can exchanges be for items of higher value ?
Yes. If exchange is requested for an item with different price, the app can create a replacement order. You can ask customer for payment for higher value Item in exchange before shipping it.

Q14 — How do I archive old requests ?
Yes. Go to Return Received Tab, & Click on Archive button in right-most side. So it will move to Archived Requests section.