Offering store credit is a great way to retain revenue while giving customers a flexible return option. With REX – Returns & Exchange, merchants can create store credit in just a few steps—directly from the return request.

Steps to Create Store Credit in REX :

1. Open REX
2. Go to Return Requests Section
3. Go to Active Return Tab
4. Click on More Actions button
5. Select Create Store Credit
6. Select options according to your preference and click Create Store Credit.

What Happens Next?

• Store credit is generated and linked to the customer

• The customer can use the store credit on future purchases

• The credit details are visible within the return request for tracking and reference

Why Offer Store Credit?

Using store credit through REX – Returns & Exchange helps you:

• Retain revenue

• Encourage repeat purchases

• Reduce refund processing costs

• Deliver a flexible and positive return experience

Store credit turns returns into opportunities—keeping customers engaged with your brand.