A. Front Page Appearance

• Control header text, intro copy, return form fields (show/hide), example images, and brand colors.
  
  

• Add your logo and customize the CTA button text.
  
  

B. Return Rules & Options

• Return Window — number of days from delivery to allow returns.
  
  

• Return Reasons — add or remove reasons.
  
  

• Exchanges — set allowed exchange types: same product, different variant, same price only.
  
  

• Refund Rules — define eligibility, restocking fees, shipping deduction rules.
  
  

• Restriction Rules — block returns by product tags, collections, or individual SKUs.
  
  

• Allow Customer Resubmit — toggles whether customers can resubmit requests that were previously declined.
  
  

C. Language & Labels

• Add translations for all labels, buttons, and email templates.
  
  

• Admin can upload messages for multiple languages.
  
  

• Auto Language Detection: the front page detects user's browser language and shows the corresponding translation if available; otherwise falls back to default language.
  
  

D. Notifications

• Edit email subject and body for: request received, approved, declined, pickup scheduled, tracking, return received, refund issued, exchange shipped, store credit/gift card issued.
  
  

Preview messages and insert template variables (e.g., {{order_number}}, {{tracking_url}}, {{return_reason}}).