Let's see all the Customization Options we can do in the Return Request Settings

1. Appearance

• In this Tab you can Customize Theme or Appearance of Login & Return Page
• You can change the Font Color, Heading Font Color, Button Color, Button Font Color, Font Size & also Add Custom CSS
• You can also customize your BreadCrumbs Text

2. Login Page

1. Heading
   • Here you can Customize everything related to Customer's Login Page
2. Banner Image
   
   • You can also add a Banner Image on the Login Page to Promote your Store Products & Sales and make it more Attractive
   • You can also define the Banner Position to Left, Right or in the Background
   • Image must be in PNG, JPG or JPEG format with min. resolution of 1000x1000 px & it should be Square in shape.

3. Order Page

• • Here you can customize all the fields visible on Order Page

4. Return Page

1. Return Details-
   • Here you can customize all the things visible on Return Page
2. Top Content
   • You can Add & Format any Pre-defined Conditions in the Top of your Return Page after Heading by enabling this option.
3. Bottom Content
   • You can Add & Format any Privacy Policy in the Bottom of your Return Page by enabling this option.

5. Return Reasons / Options

1. Return Reasons
   • You can Add & Delete multiple Possible Return Reasons here for Customers to Select from on the Return Page 
2. Return Options
   • You can Enable or Disable diff. Return Options for Customers from Replace, Giftcard & Refund & Customize the Text representing each of them.
   • There are 4 predefined Refund mode Options Store Credit, Bank Transfer, Original Payment Mode & Others which you can enable & disable for Customers on the Return Page
   • For Others Mode a Textbox is visible on Return Page where Customer can enter their Payment Information so you can also customize its Placeholder text from here
3. Exchange Summary
   
   • You can define any Instructions regarding Exchange Options for Customers here, e.g. Free of Charge

6. Eligibility

1. Return Period window
   • You can define the no. of Days till which Order is Eligible for Return
2. Return days Count from
   • You can define from which date Return Period Window starts
   • There are 3 Options
     1. Order Created Date
     2. Order Fulfillment Date
     3. Order Delivery Date
   • Note- If you select Order Delivery Date Option & the order is not shipped through our app, the order fulfillment date will be considered.
3. Allow Partial Return

   

   • You can allow Customer to Create Partial Order Return request i.e. of only some items out of Total of any Order.
4. Add Tags to Restrict Order Return Request

   

   • You can add Order &Product Tag names, so all the Orders & Products containing those Tags will not be allowed for Return.
5. Add Date to Restrict Order Return Request

   

   • You can restrict Return of Orders Placed between any 2 Dates by adding their Start & End Date
6. Product Exchange Settings

   

   • You can Restrict Customers in Case of Product Selection for Replacement.
   • There are 3 Options
     1. Allow Replacement with Other Product
        • Customer can select any other Product
     2. Allow replacement exact with same item only
     3. Allow customers to choose other available variants
        • Customer can select only other Variants of that Product
   • You can also Hide Out-of-Stock Variants
7. Same Price Product / Variant Exchange
   • You can Restrict the Customer to be able to Select only Products & Variants of Same Price as of the Return Product
8. Customer Note

   

   • You can allow Customer to add extra details about Return
9. Upload Proof Image

   

   • You can allow Customer to Upload Image of Return Product during Return so that you can get a better Idea about further Action
10. Declined Request Allow to Return
    • You can allow Customer to Reattempt Return Request after Declination of the Previous one
11. Settings for Return status update in Shopify
    
    • You can enable/disable Return Status update in Shopify Orders.
12. Date and Time Format
    
    • Here you can set the Date & Time format of Orders visible on the Order Page

7. Messages

• • Here you can set Feedback & Error messages for different events on Login & Order Listing Page