How can I Setup my Return/Exchange Request Page on Shopify Website ?

  • "Return Request Module" provides you "Return Page" feature through which your Customers can Send you Return & Exchange Order Requests from your Own Shopify Website.
  • You can Customize your Returns, Exchanges & Theme of your Return Page according to your Website. There are many Customization options available in "Return Request Settings".
  • And you can manage all your Return & Exchange Orders in "Return Requests" Section.
  • Return Page Setup Process :
    1. Open REX & copy the Navigation link on the Dashboard
    2. In the Left-side menu > Click on "Content" > Click on "Menus" > Select the Menu in which you want to Setup your link > Click on "Add menu item"
    3. Enter the Label in Label field as per your Choice (e.g. Request Return/Exchange) > Paste the URL in "Link" field > Click on "Save" button

  • Let's see what Extra Customization Features you get in "Order Status & Return" Page over "Only Return" Page :
    1. My Orders Page- Your Customers already logged in to their Shopify A/c will be 1st directed to "My Orders" Page where they can check all their Orders with their Status (as Unfulfilled, Manifested, Fulfilled, Cancelled etc.), Order Amount & Placement Time.
    2. Edit Address & Phone no.- Customers can changed their Delivery & Phone no. before Shipment.
    3. Cancel Order- Customer can Cancel their Order before shipment
    4. Track Status- Customer can Track Delivery Status of their Order on Return page also if they don’t want to visit 2 diff. Pages for Tracking (Brand Tracking Page) & Return (Return Page), they can manage everything on Single page only
    5. Refund mode- You can Provide different Refund mode Options to your Customers to Select from like Store Credit, Bank Transfer Original Payment mode & Other.
    6. Exchange Item- You can enable your Customer to select any different Product or Variant for Exchange Orders.
    7. Edit Pickup Address- Customer can Change their Pickup Address for the Return Order
    8. Declined Orders- You can enable your Customers to Request for Return/Exchange of Declined Orders.