Managing returns manually can be time-consuming, error-prone, and frustrating for both customers and staff. This app solves that by offering a comprehensive feature set designed for scale and automation.

1. Customer-Facing Experience
   • Customers can easily submit return requests using a mobile-friendly or desktop-optimized form. They simply enter their order number and contact details, select items and quantities, choose a return reason, and pick a preferred resolution such as refund, exchange, store credit, or gift card.
2. Admin Dashboard
   1. Admins get a centralized dashboard with clearly defined statuses: Pending, Approved, Declined, Return Received, and Archived. Each request contains full order details, customer history, uploaded images, internal notes, and activity logs.

Logistics Automation

The app integrates with 12 courier partners and allows admins to:

• Generate pickup requests
  

• Create shipping labels
  

• Assign tracking numbers
  

• Select courier accounts dynamically per order
  
  

Flexible Resolutions

Admins can issue:

• Refunds to original payment methods
  

• Store credits
  

• Gift cards
  

• Exchange orders (draft or confirmed)
  

This flexibility ensures businesses can match their internal policies without compromising customer satisfaction.