Getting started with the Return & Exchange Management App is quick and straightforward.

After installing the app from the Shopify App Store, merchants can access it directly from Shopify Admin → Apps. The first-time setup wizard guides users through essential configurations to ensure smooth operations from day one.

Core Setup Areas

• Business/Warehouse Address: Used for pickup scheduling and label generation.
  

• Return Reasons: Define why customers can return items (damaged, wrong size, etc.).
  

• Return Window: Set how many days after delivery returns are allowed.
  

• Exchange Options: Control what type of exchanges are permitted.
  

• Refund Options: Decide whether to allow refunds, store credit, gift cards, or all.
  

• Notifications: Customize emails and SMS alerts.
  

• Logistics Credentials: Securely connect courier accounts.
  
  

A well-configured setup reduces errors, avoids policy disputes, and ensures customers receive consistent communication.