• In today's fast-paced e-commerce environment, effective communication is key to ensuring customer satisfaction and operational efficiency.
• One of our standout features is the SMS Notification system, through which you can update your Customers about their Order Shipment along with its Tracking Number & Tracking Link on two events Order Shipment or Order Fulfillment.

• To enable this feature after Shipment follow below Steps :
  1. In ILS, go to "SMS Notification" section from left-side menu.
     • Here there are 2 Sub-sections SMS Detail & SMS History. In SMS Detail Section you can Enable or Disable the SMS Notification feature, check the SMS Message Template & its Reference Variables & Per SMS Cost.
  2. If you want to notify your Customer about Order Shipment after Shipment (generation of Tracking(AWB) number). In "Order Event" Column Switch-On the Toggle button beside "Order Shipped" Status
• That's it, once your Order is Shipped an SMS will be automatically sent to your customer regarding the same.
• Make sure your SMS Wallet has sufficient balance. To know the Recharge procedure please click on this link- SMS Wallet
• Note :
  1. If Order Tracking feature is Enabled then SMS will contain your "Brand Order Tracking detail page" link of that Order, otherwise it will contain "Logistic's Tracking Page" link of that Order.
  2. This is a Rechargeable feature, it's not included in any Subscription Plan.

Thank You
You can reach our Customer Support Team regarding any Query or Assistance about any Feature via below details.
Phone : +91 76989 22518 (Call / Whatsapp)
Chat : Live "Chat" option given in Order Section of our App