• There are times, for example when your Package gets lost in transit and cannot be located using the original tracking number, in such cases you need to send a Replacement Shipment with a new Tracking number, along with updating your Store & your Customer about it.
• In this situation you can use our Update Tracking feature.

• Update Tracking Process-
  1. Go to Orders Section from left-side menu.
  2. Go to Fulfillment tab > Select your Order from Checkbox
  3. Click "Bulk Fulfill" button > Select "Update Tracking" option
  4. A popup will appear where you can Enter the new Tracking no. & if you want to Update your Customer about the new Shipment then select the "Send A Notification Email To The Customer" Checkbox > Click on "Update" button
• Note: You can use Update Tracking feature only after Fulfillment of that Order.

Thank You
You can reach our Customer Support Team regarding any Query or Assistance about any Feature via below details.
Phone : +91 76989 22518 (Call / Whatsapp)
Chat : Live "Chat" option given in Order Section of our App