SMS History - How to track SMS Notifications sent to the Customer ?
- To check your SMS History follow below steps :
- In SMS Notification Section, go to SMS History Sub-section
- Here you can check the SMS Status - Sent, Delivered or Undelivered.
- Sent - SMS is Sent from your side, but not reached to the Customer, due to any Reason e.g. Network issue, Phone Switched off, Airplane Mode etc., so in this case if Customer comes in Network before SMS Timeout, then it will get Delivered otherwise Status will change to Undelivered.
- Delivered - SMS is received by the Customer
- Undelivered - SMS didn't reached the Customer.
- You can also check the Reason for Undelivered SMS by pointing the Mouse over "Undelivered" Status in Status Column.
- You can also check SMS Message, SMS Created Date & Time, SMS Charge, Order Event in "Order Type" Column - Shipped or Fulfilled, & Order Name.
- You can also filter your SMS history from Order Type & SMS Type filters or Search your Order from Order no. or Phone no.
- Note : Make sure to Press "Search" button after Filtering or entering Order no. or Phone no. in Search-box.
Thank You
You can reach our Customer Support Team regarding any Query or Assistance about any Feature via below details.
Phone : +91 76989 22518 (Call / Whatsapp)
Chat : Live "Chat" option given in Order Section of our App