How to fix Delhivery "Something might wrong with order detail" error?
This error appears when ILS can't match Delhivery's response back to your order.
Why this happens: ILS sends either the order name (e.g. #1042) or the order ID as the reference number to Delhivery. If your Order field value setting in ILS doesn't line up with what Delhivery echoes back, matching fails.
How to fix:
- Open ILS → Logistics Configuration → Delhivery.
[Screenshot: Delhivery config with "Order field value" toggle]
- Toggle the Order field value setting between Order name and Order ID — pick the one that matches what you use on Delhivery invoices.
- Click Save and retry the shipment.
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