How to fix DTDC "Auto allocated hub not found" error?
This error appears when DTDC hasn't linked a pickup hub to your customer account.
Why this happens: DTDC routes every booking through a specific pickup hub. If no hub is mapped to your account, bookings can't be dispatched.
How to fix:
- Contact your DTDC account manager and request that a pickup Hub be assigned to your customer account for API bookings.
- Once DTDC confirms, retry the failed orders from ILS.
[Screenshot: Retrying a failed DTDC shipment]
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