While booking shipments through the Indian Logistics Services (ILS) Shopify App, you may occasionally face errors from courier partners like Bluedart. Below is a list of commonly encountered Bluedart shipment booking errors along with their possible causes and recommended solutions to help you resolve them quickly.

Bluedart : User does not exist
> Confirm with Bluedart Team if your API Credentials are Test or Live. If Live then make sure the Test Mode button is Off in ILS Logistics Configurations & vice-versa. Else check for Incorrect API Credentials added in ILS Bluedart Logistics Configuration, if it’s same as shared by Bluedart check with Bluedart Team.

Bluedart : This customer can not send COD shipments.
> Need to enable COD flag for the account with the help of bluedart team

Bluedart : Authentication failed
> Check for Incorrect API Credentials added in ILS Bluedart Logistics Configuration, if it’s same as shared by Bluedart check with Bluedart Team.

Bluedart : User not authorized to register pickup for specified area customer code.
> Check for Incorrect Customer Code or Origin Area Code added in ILS Bluedart Logistics Configuration, if it’s same as shared by Bluedart check with Bluedart Team.

Bluedart : Declared value should be greater than 0.00
> Bluedart doesn't allow booking of Orders with value 0. It should be atleast Rs. 0.01 + You can mark the order as Paid so Bluedart will not ask for Payment on Delivery.

Bluedart : Temporary Embargo is placed for the Destination pin code
> Temporary suspension of services has been imposed on Customer Pincodes by Bluedart. You can try shipping after some days.

Bluedart : Origin pincode is under Temporary Embargo
> Temporary suspension of services has been imposed on Pickup Pincode by Bluedart. You can try shipping after some days.

Bluedart : Target system did not respond in Timely manner.
> There is some issue on Bluedart end. Bluedart Servers are not responding. Need to check with Bluedart Tech team.

Bluedart : Area and Service center does not belong to same region
> In case of Forward Shipments > If your Registered Bluedart A/c Region is different from the Pickup Address Region > Go to ILS Logistics Configuration > Bluedart > Click “+ Bluedart Account” > Add the same Bluedart API Credentials, but change the Customer Pincode as per your Pickup Pincode

Bluedart : Destination 314001 is not serviceable for requested Product
> Delivery Pincode is not serviceable by Bluedart through the Service/Product Type (Dartplus, Apex etc.) you are shipping through, please try to ship through any other Service type.

If the issue still persists after following the suggested solutions, we recommend reaching out to the Bluedart support team or the ILS support team with relevant error details for further assistance.