How to fix Bluedart "Area and Service center does not belong to same region" error?

This error appears when your Bluedart account is registered in one region but the pickup pincode belongs to a different region.

Why this happens: Bluedart accounts are regional. If your account is registered in West but you're trying to pick up from a pincode in the North zone, the API rejects the request.

How to fix:

  1. Open ILS → Logistics Configuration → Bluedart.
  2. Click + Bluedart Account to add an additional account entry.

    [Screenshot: Add new Bluedart account button]

  3. Re-enter the same API credentials but change the Customer Pincode to match your actual Pickup Pincode.
  4. Save. Retry the shipment and select the new account entry when booking.

Still stuck? Contact us at [email protected].