While booking shipments through the Indian Logistics Services (ILS) Shopify App, you may occasionally face errors from courier partners like Amazon. Below is a list of commonly encountered Amazon shipment booking errors along with their possible causes and recommended solutions to help you resolve them quickly.

DTDC : Auto allocated hub not found
> Check with your DTDC Account manager to assign Hub to your Account for bookings

DTDC : NO_SERIES_AVAILABLE
> Check with your DTDC Account Manager to assign AWB Series to your DTDC Account.

DTDC : COD is not allowed for DOX Shipments. Please try with NON-DOX & reupload
> Go to ILS Logistics Configuration > DTDC > Edit > Change Document type to Non-Document > Try Shipment

If the issue still persists after following the suggested solutions, we recommend reaching out to the Amazon support team or the ILS support team with relevant error details for further assistance.