How to fix Bluedart "User not authorized to register pickup for specified area customer code" error?

This error appears while booking a Bluedart shipment when your Customer Code or Origin Area Code doesn't line up with your Bluedart login.

Why this happens: Every Bluedart login is tied to a specific Customer Code and pickup area. If the values saved in ILS belong to a different account or area, Bluedart rejects the pickup registration.

How to fix:

  1. Open ILS → Logistics Configuration → Bluedart.    
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  2. Verify both Customer Code and Origin Area Code against the values Bluedart shared.
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  3. If they match, contact Bluedart and ask them to confirm the pickup area is registered under this Customer Code.
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  4. Save and retry the shipment.

Still stuck? Contact us at [email protected].