How to fix Bluedart "This customer can not send COD shipments" error?

This error appears when you try to book a COD (Cash on Delivery) shipment through Bluedart from ILS.

Why this happens: COD is a paid add-on with Bluedart that must be activated at the account level. Until it's activated, every COD booking is rejected.

How to fix:

     
  1. Email or call your Bluedart account manager and request COD activation for your Customer Code.
    2.  
  2. Once Bluedart confirms the activation (usually within 1–3 business days), retry the failed orders.
    3.  
  3. In the meantime, you can convert affected orders to Prepaid in Shopify and ship them without waiting.     

Still stuck? Contact us at [email protected].