How to fix Bluedart "User does not exist" error?

This error appears when you try to book a Bluedart shipment from ILS and Bluedart doesn't recognise the API credentials being sent.

Why this happens: The Login ID or License Key saved in ILS is either mistyped or has been deactivated by Bluedart.

How to fix:

     
  1. Open ILS → Logistics Configuration → Bluedart.   
    2.  
  2. Compare the Login ID and License Key against the values Bluedart shared with you (welcome email or Bluedart account portal).
    3.  
  3. Correct any typos or extra spaces and click Save.
    4.  
  4. If credentials match, contact your Bluedart account manager to confirm the account is still active for API bookings.

Still stuck? Contact us at [email protected].